milvin Privacy Policy

milvin is Pakistan's trusted online casino and sports betting platform, serving players across Karachi, Lahore, Faisalabad, Islamabad, and other cities throughout the country. As an internationally operated platform, milvin is committed to handling personal data responsibly and in accordance with internationally recognised data protection standards.

This Policy applies to all personal data collected through the milvin website, any milvin mobile application, and any communication channels including live chat, email, and support ticketing. It applies to all registered players, prospective players who browse without registering, and any individual who contacts milvin for support or information.

This Policy should be read in conjunction with milvin's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any inconsistency between this Policy and the Terms and Conditions regarding data matters, this Policy shall prevail.

For the purposes of this Privacy Policy, milvin acts as the data controller — the entity that determines the purposes and means of processing your personal data. milvin is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently in accordance with this Policy.

milvin operates under internationally recognised gaming and data protection standards. Our data protection practices are reviewed periodically to ensure they remain current and compliant with applicable requirements.

If you have any questions regarding milvin's role as data controller, or wish to exercise any of your data rights described in this Policy, you may contact milvin's support team at any time. Contact details are provided in Section 16 of this Policy.

milvin collects personal data through several channels — directly from you when you register or use the platform, automatically through your interaction with the platform, and from third-party verification and payment providers where necessary. The categories of data milvin collects include:

milvin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

milvin uses your personal data only for legitimate and specified purposes. The primary purposes for which milvin processes your personal data are as follows:

• Account Management: To create, manage, and maintain your milvin player account, including verifying your identity and age eligibility (21+).
• Service Delivery: To provide you with access to casino games, sports betting, live dealer games, bonus offers, and all other milvin platform features.
• Payment Processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods.
• Regulatory Compliance: To fulfil milvin's legal obligations including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, and responsible gaming monitoring.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, and any other conduct that may harm milvin or its players.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Platform Improvement: To analyse usage patterns and player behaviour in aggregate, in order to improve milvin's platform performance, game selection, and user experience.
• Responsible Gaming: To monitor gambling patterns that may indicate problem gambling behaviour, and to enforce responsible gaming tools including deposit limits and self-exclusion where applicable.
• Direct Communications: To send you transactional communications, account updates, security alerts, and — where you have opted in — promotional offers from milvin.

milvin will not use your personal data for any purpose that is incompatible with the purposes listed above without providing notice and, where required, obtaining your consent.

milvin processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing required to fulfil milvin's obligations under the Terms and Conditions you agreed to at registration — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required for milvin to comply with applicable laws and regulations, including AML requirements, KYC obligations, and regulatory reporting requirements.
• Legitimate Interests: Processing for purposes of fraud detection, platform security, responsible gaming monitoring, and internal analytics, where such processing does not override your fundamental rights and interests.
• Consent: Processing for optional purposes such as receiving promotional communications from milvin. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

milvin does not sell, rent, or trade your personal data to third parties. However, milvin may share your personal data with carefully selected third parties in the following limited circumstances:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and cryptocurrency processors, to facilitate deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and AML service providers who assist milvin in verifying player identity and screening for financial crime risk.
• Game Software Providers: Suppliers whose casino games are offered on the milvin platform may receive limited technical data necessary to deliver game content. These providers are contractually prohibited from using your data for any other purpose.
• Legal & Regulatory Authorities: Where required by law, court order, regulatory directive, or government authority, milvin may be required to disclose your personal data. milvin will only disclose the minimum data necessary to comply with such requirements.
• Fraud Prevention Networks: Industry-wide fraud prevention and responsible gaming databases, to which milvin may contribute data and from which milvin may receive information where required for player protection and AML compliance.

All third parties with whom milvin shares personal data are required to handle that data in accordance with applicable data protection standards and are contractually bound by confidentiality and data processing obligations. milvin does not permit third parties to use your data for their own marketing or commercial purposes.

milvin treats financial and payment data with the highest level of care. When you make a deposit or withdrawal using JazzCash, EasyPaisa, or any other supported payment method, your payment credentials and transaction details are processed through secure, encrypted channels.

milvin stores transaction records — including deposit amounts, withdrawal amounts, payment method references, and timestamps — as required for financial record-keeping, AML compliance, and dispute resolution. Full payment instrument credentials (such as complete bank account numbers or mobile wallet PINs) are never stored by milvin.

milvin complies with applicable financial crime prevention regulations. All transactions are monitored for suspicious activity. Where a transaction triggers an AML alert, milvin may freeze the associated account pending investigation and may be required to report the matter to relevant authorities without notifying the account holder.

milvin is required to verify the identity of all registered players as part of its Know Your Customer (KYC) obligations. KYC verification may be triggered at registration, upon reaching certain deposit thresholds, before processing a withdrawal, or at any other time milvin deems necessary for compliance or security purposes.

KYC verification typically requires you to submit the following documents:

• A copy of a valid, government-issued photo identification document (such as a Pakistani National Identity Card / CNIC, passport, or driving licence).
• A recent proof of residential address (such as a utility bill or bank statement dated within the last three months).
• Proof of payment method ownership, where required (such as a screenshot of your JazzCash or EasyPaisa account showing your name and registered mobile number).

KYC documents are handled with strict confidentiality and are used solely for the purpose of identity and eligibility verification. They are stored securely and access is restricted to authorised milvin compliance personnel only. Documents are retained for the period required by applicable regulations, after which they are securely deleted.

Players who fail to complete KYC verification within a reasonable timeframe following a request may have their account suspended and withdrawal requests placed on hold until verification is satisfactorily completed.

milvin uses cookies and similar technologies (such as local storage and session tokens) on its website to ensure the platform functions correctly and to improve your experience. The types of cookies milvin uses are:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming tools you have configured. These improve your experience but are not essential.
• Analytics Cookies: Used by milvin to understand how players use the platform — which pages are visited most, where errors occur, and how features perform. This data is collected in aggregate and is not used to identify individual players.

milvin does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. You will not be tracked across other websites for advertising purposes based on your milvin activity.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the milvin platform. Continued use of the milvin website following this notice constitutes acceptance of milvin's cookie use as described above.

milvin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and milvin's servers.
• Encryption at rest for sensitive personal data stored in milvin's databases.
• Strict access controls ensuring that personal data is accessible only to authorised milvin personnel with a legitimate need to access it.
• Regular security assessments, vulnerability scanning, and penetration testing of milvin's systems.
• Incident response procedures to detect, contain, and respond to data security breaches promptly.
• Staff training on data protection obligations and secure data handling practices.

While milvin takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is completely immune to risk. You play an important role in keeping your account secure — use a strong, unique password for your milvin account and never share your login credentials with anyone.

milvin retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Customer Support Communications: Retained for 3 years from the date of the communication, unless the matter relates to a dispute or compliance investigation, in which case records are retained until the matter is resolved.
• Cookies and Analytics Data: Session cookies are deleted when your browser session ends. Analytics data is retained in aggregate form for up to 24 months.

Upon expiry of the applicable retention period, milvin will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where anonymisation is applied, the anonymised data may be retained indefinitely for statistical and research purposes without further notice.

You have a number of rights in relation to the personal data milvin holds about you. milvin respects these rights and will respond to all valid requests promptly — typically within 30 days of receipt.

To exercise any of the above rights, please contact milvin's support team via live chat or email (details in Section 16). milvin will verify your identity before processing any data rights request, to protect against unauthorised requests. In certain circumstances, milvin may be unable to fulfil a request — for example, where doing so would conflict with a legal obligation to retain data — in which case milvin will explain the reason for the limitation.

milvin's platform is strictly for adults aged 21 years and above. milvin does not knowingly collect, process, or store personal data from individuals under the age of 21. The minimum age requirement is an absolute condition of using milvin and is enforced through our KYC verification procedures.

If milvin discovers or is notified that a player account has been registered by, or is being used by, an individual under the age of 21, the account will be immediately closed, all data associated with that account will be deleted or anonymised to the extent permitted by law, and any deposits will be refunded to the originating payment method where possible.

If you are a parent or guardian and believe your child may have created a milvin account, please contact our support team immediately. milvin will act promptly to investigate and resolve the matter.

As an internationally operated platform, milvin may transfer your personal data to servers or service providers located outside of Pakistan. Such transfers are necessary for milvin to provide its services, including payment processing, KYC verification, and game delivery.

Where personal data is transferred outside Pakistan, milvin takes appropriate steps to ensure that your data receives an adequate level of protection. These steps may include:

• Transferring data only to countries or organisations that maintain data protection standards equivalent to or higher than those applied by milvin.
• Entering into data processing agreements with international service providers that contractually bind them to protect your data in accordance with milvin's standards.
• Applying additional technical safeguards such as encryption to data transferred internationally.

By using milvin and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside Pakistan. milvin will always maintain the same standard of protection for your data regardless of where it is processed.

milvin reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Effective" date at the top of this page indicates when the current version was last updated.

For material changes that significantly affect how milvin handles your personal data, milvin will provide advance notice to registered players via email or an in-platform notification, where reasonably practicable, before the changes take effect. For minor or clarificatory changes, the updated Policy will simply be published on this page without individual notification.

We encourage you to review this Policy periodically to stay informed about how milvin protects your privacy. Your continued use of milvin following the publication of any changes constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using milvin and may request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way milvin handles your personal data, please reach out to our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 in English & Urdu via the milvin website.

milvin's support team will acknowledge all data-related queries within 48 hours and will work to resolve your request fully within 30 days. For complex requests involving large volumes of data or requiring legal review, milvin may extend this period by up to an additional 30 days, with prior notice to you.

Please include your registered account username and a clear description of your query or data rights request in all written communications, to help us process your request as efficiently as possible.

This Privacy Policy was last reviewed and updated in January 2026. Thank you for trusting milvin with your personal information — we do not take that trust lightly.